Money-back guarantee

Book direct. Love your bike tour—or pay nothing.

This is a direct-only perk. When you book at tallyho.com, your bike tour is covered by our Money-Back Guarantee.

How it works

The simple rules

Covers: Tally Ho bike tours booked direct at tallyho.com.

Do the tour: Ride it. The full tour with us.

Speak up at the finish: If you’re not happy, tell your guide before you go.

Refund: We refund the tour ticket(s) you paid to Tally Ho. No forms. No faff.

We design tours people rave about. We’re the only bike tour company in the world offering a full money-back guarantee like this. That’s how confident we are in our ability to give you the best experience of London.

Jack Harris the founder of Tally Ho wearing a tweed cap and smiling

Jack Oliver Harris

Founder, Tally Ho

Spotted another? Do tell us. Our promise still stands.

Scope

Who it’s for (and not for)

For

Public bike tours and private family bike tours booked direct at tallyho.com.

Not for

Bookings made through third-party platforms (TripAdvisor, GetYourGuide, Airbnb, etc.) are handled by those providers and aren’t covered by this guarantee. The same applies to corporate events, school/university groups, travel-trade bookings, and custom/tailored itineraries (e.g. relocation logistics, van support, venue hire, admission tickets, food & drink, photographers, special permits, extra kit). Third-party costs aren’t refundable.

What this means

Your time is sacred. We treat it that way.

We know what those three and a half hours represent. It’s not just a bike ride — it’s a slice of your holiday. Time you could spend anywhere in this city, with anyone, doing anything. You chose to spend it with us.

So we pack every minute with extraordinary moments. The best of London, the backstreets nobody else shows you, the stories that make you stop pedalling. Cool people around you, photographs worth framing, memories that outlast the sunburn.

That’s the standard we hold ourselves to. And if we fall short of it, we own it.

If needed

How to claim

1

Finish the ride.

2

Tell your guide you weren’t delighted before you leave.

3

We process a refund to your original payment method for the eligible tour ticket(s).

Ride risk-free

Book direct. Pick your date and let’s roll.

4.9/5 — 4,750+ five-star reviews

Live reviews

Real guests. Real London adventures.

Live reviews from Google, TripAdvisor, Airbnb, and Facebook — updated automatically.