Terms & conditions

Quick read

Plans change. Tell us early.

Where an experience shows its own cancellation terms at checkout, those terms, repeated in your booking confirmation, are the ones that apply to your booking and take precedence over the general categories below.

• Public bike tours (open group) & Private family bike tours (from 189 Hercules Road): Cancel 24+ hours before the scheduled start for a full refund. Under 24 hours = no refund.
• Private Gin Safari: see the private-only policy in Section 5.
• Private walking tours & Chauffeur/Transfers: Cancel 72+ hours before start for a full refund. Within 72 hours = no refund.
• Private London taxi tours: Cancel 7+ days before = full refund. Under 7 days = non-refundable.
• Direct Stonehenge & Windsor bookings: Cancel 7+ days before pickup: refund less unrecoverable admission tickets. See Section 5.
• Other driver-guide day trips: Cancel 14+ days before = full refund (where admission tickets are part of the package, the terms shown at checkout apply, and purchased tickets are non-refundable). Under 14 days = non-refundable.
• Food Market Tours: 7+ days = refund minus 30% deposit (used to secure venues). Under 7 days = non-refundable.
• Tailored & multi-day: 30+ days = refund minus 30% deposit + non-recoverable ticket/entrance costs. Under 30 days = non-refundable.
• How to cancel: Public/open tours via Manage My Booking (link in your confirmation). Bookings made through our own checkout: reply to your confirmation email with your reference. All others via our contact form with your name, date, and request.

1) Who these terms cover

The policy version and wording accepted at booking govern an existing booking. We review older bookings against what was presented and agreed at the time; publishing new terms does not retrospectively add deductions or replace that agreement. Bespoke, multi-day, and trade policies remain separate.

These terms apply to all Tally Ho tours and services (“we/us”). “You” means the lead booker and the people in your party.

2) Your booking

Off-the-shelf small group and private tours: confirmed on receipt of full payment; we then email your confirmation.

Tailored & multi-day: confirmed once we receive a 30% deposit for the agreed itinerary. The balance is due on the earlier of (a) 30 days after deposit payment or (b) 30 days before the first service.

Please check your confirmation and tell us promptly if anything is incorrect.

3) Definitions

Notice: the time between your request and the scheduled start time of the service, measured in UK local time (London).

Deposit: 30% of the total service value unless otherwise stated on your confirmation.

Non-recoverable costs: tickets, timed entries, supplier fees or services we confirm on your behalf that cannot be refunded under the supplier's terms (evidence available on request).

Public (open group): scheduled tours that anyone can join. Private: a tour exclusively for your party.

4) Changing your date or time

Public/open tours: free changes up to 24+ hours before start via Manage My Booking.

Private walking & Chauffeur/Transfers: free changes up to 72+ hours before start (via contact form).

Private taxi tours & driver-guide day trips: get in touch as soon as you can and we will always try to help, subject to availability and any difference in ticket costs.

Food Market Tours: changes possible 7+ days before start; deposits used to secure venues are non-refundable.

Tailored & multi-day: changes depend on supplier availability and may incur costs.

Inside these windows we'll try to help, but changes aren't guaranteed.

5) Cancelling your booking (refunds)

Private Gin Safari
For new direct private bookings, cancel with at least 72 hours' notice before the tour starts for a full refund. Cancellations with less than 72 hours' notice are non-refundable. Existing agreed booking terms are honoured.

Public (open group) & Private family bike tours
24+ hours' notice: full refund.
Under 24 hours: non-refundable.

Private walking tours & Chauffeur/Transfers
72+ hours' notice: full refund.
Within 72 hours: non-refundable.
Pre-purchased tickets (e.g. Westminster Abbey, Tower of London) are non-refundable once booked.

Private London taxi tours
7+ days' notice: full refund.
Under 7 days: non-refundable.

Other driver-guide day trips (including packages with tickets/venues)
14+ days' notice: full refund, except as shown at checkout for ticketed packages (where a stated share of the price and any purchased admission tickets are non-refundable).
Under 14 days: non-refundable.
All pre-purchased tickets are non-refundable once booked.

Food Market Tours
7+ days' notice: refund minus the 30% deposit.
Under 7 days: non-refundable.

Tailored & multi-day
Payments: 30% deposit at itinerary confirmation; balance due per Section 2.
30+ days before first service: refund minus 30% deposit and non-recoverable costs.
Under 30 days: non-refundable.

How to cancel or change: Public/open tours via Manage My Booking. For bookings made through our own checkout, reply to your confirmation email with your booking reference. All others via our contact form. Requests are effective when received through these channels; we acknowledge within 24 hours (Mon-Fri, UK time).

6) Late arrivals & no-shows

Tours start on time. We cannot extend or rerun a service for late arrivals. No-shows are non-refundable and not eligible for rescheduling.

7) Group size

For safety and quality, we cap group sizes per guide/vehicle. Large parties may be split unless a private service has been arranged.

8) Cancellations by us (weather, safety, operations)

If conditions are unsafe or we cannot run your tour (e.g., extreme weather, illness, road closures, minimum numbers), we'll offer a new date/time or a full refund. Safety comes first.

9) Equipment, safety & accessibility (general)

We brief you on safety and itinerary basics at check-in. Please follow your guide/driver's instructions. If we cannot safely accommodate a stated need (shared in advance), we'll seek an alternative or a refund where reasonable. See the Mode Addenda for extra requirements.

10) Belongings

You're responsible for your belongings at all times. We aren't responsible for items that are lost, stolen, or weather-damaged. Depot storage (where offered) is for the duration of your tour only.

11) Behaviour & wellbeing

We may refuse service or end a tour (without refund) if anyone threatens, abuses, harasses, or endangers others; ignores guide/driver instructions; is intoxicated; or acts in a way that impacts safety or enjoyment.

12) Photos & filming

We sometimes take photos/video on tour. By joining, you agree we may use such images in our marketing, in any format, in perpetuity. Prefer not to be photographed? Tell your guide at check-in and we'll accommodate. You're welcome to take your own photos; we're not liable for equipment damage (even if a guide takes the photo for you).

13) Vouchers & credit

Tally Ho vouchers (direct via website):
Valid for 24 months from purchase date. Non-refundable. Both booking and tour must take place within the validity period.

Third-party vouchers (e.g. Virgin Experience Days, Indytute, Not on the High Street):
Considered redeemed upon booking. Non-refundable once a date is confirmed. Changes/cancellations follow the third-party provider's terms.

Transfers & extensions:
Tally Ho vouchers may be transferred to another person. Extensions beyond 24 months are not guaranteed and may incur an admin fee.

14) Business customers (agents, OTAs, DMCs)

Consumer terms apply to direct bookings. Trade bookings follow our trade terms. Unless we've agreed a credit account, payment is due in full before confirmations. Prices are in GBP. Your bank may apply exchange rates/fees to overseas transactions.

15) Liability & force majeure

Except for liability for death or personal injury caused by our negligence, we're not liable for indirect loss or damage. Poor weather alone isn't a reason to relocate or refund. If major, unforeseeable events (e.g. strikes, public safety incidents) disrupt your tour, we'll offer a rebook or credit (see Sections 5 and 8).

16) Children & supervision

Anyone 17 and under must be accompanied by a responsible adult.

17) Law & jurisdiction

These terms are governed by the laws of England and Wales.

Mode Addenda (specific rules)

A) Bike addendum

Rider competence: competent cyclists with moderate fitness. Pace is easy with frequent stops.

Max rider weight: 120kg / 264lbs.

Helmets: provided; optional for adults. Under-18s require guardian approval for helmet use.

Kit fit: if we can't safely fit equipment, we'll try to swap equipment or date; if not possible and needs were shared in advance, we'll refund that participant.

Route: may use roads, lanes, and shared paths; follow your guide and the UK Highway Code.

B) Walking addendum

Footwear: wear suitable shoes and weather-appropriate clothing.

Route: may include uneven surfaces, kerbs, stairs, crossings.

Pace: gentle to moderate with regular stops; tell your guide if you need adjustments.

C) Taxi addendum

Cancellation: see Section 5 (Guided vehicle & day trips).

Changes: possible 14+ days before start, subject to availability.

Vehicle & routing: routes may change due to traffic/events/road closures.

Seat belts: must be worn where fitted.

D) Driver-guide day trips (off-the-shelf private day trips)

Cancellation: see Section 5 (Guided vehicle & day trips).

Inclusions & tickets: entry fees/timed tickets/meals not included unless stated; we can arrange tickets (supplier costs apply).

Pickup/drop-off: one London pickup/drop-off unless stated; extra stops may add time/cost.

On-site guiding: some venues require accredited guides; Blue Badge guide can be added (subject to availability and cost).

E) Chauffeur addendum (Airport Transfers & Hourly Service)

Cancellation: see Section 5 (Private walking tours & Chauffeur/Transfers, 72h rule).

Scope: private transfers and hourly service. Commentary not guaranteed unless a Blue Badge guide is added.

Extras: additional hours, pickups, waiting, parking, tolls may be chargeable.

F) Blue Badge guide addendum (add-on service)

Scope: accredited guiding on foot or alongside vehicle services.

Cancellation: follows the host service window (see Section 5).

If unavailable: we will substitute an equivalent guide or refund the guiding portion.

G) Food Market Tours addendum

Cancellation: see Section 5 (Food Market Tours).

Notes: market routes and tastings can vary by season, supplier availability, and events.