Quick read:

Plans change. Tell us early.

  • Public (open group): Cancel 24+ hours before = full refund. Under 24 hours = no refund.

  • Private (bike/walking): Cancel 24+ hours before = full refund. Under 24 hours = no refund.

  • Guided vehicle & day trips (Taxi, Chauffeur, Driver-guide, Blue Badge guide add-on): 7+ days = full refund. 7 days–48

    hours = 50% refund. Under 48 hours = no refund.

  • Food Market Tours: 7+ days = refund minus 30% deposit (used to secure venues). Under 7 days = non-refundable.

  • Tailored & multi-day: 30+ days = refund minus 30% deposit and non-recoverable ticket/entrance costs. Under 30 days: non-refundable in principle (case-by-case).


  • How to cancel: Use Manage My Booking for public tours; use our contact form for everything else.


Full details below.


1) Who these terms cover

These terms apply to all Tally Ho tours and services (“we/us”). “You” means the lead booker and your group.

2) Your booking

Off-the-shelf small group and private tours: confirmed on receipt of full payment, followed by your confirmation email.
Tailored & multi-day: confirmed when we receive a 30% deposit for the agreed itinerary; the balance is due 30 days before the first service.
Please check your confirmation and tell us quickly if anything looks wrong.

3) Changing your date or time

Public/open tours: free changes up to 24+ hours before start via the “Manage My Booking” link in your confirmation.
Private (bike/walking): free changes up to 24+ hours before start.
Taxi, Chauffeur, Driver-guide, Blue Badge guide services: changes possible 7+ days before start, subject to availability.
Food Market Tours: changes possible up to 7+ days before start; deposits are non-refundable.
Tailored & multi-day: changes depend on supplier availability and may incur costs.
Inside these windows we’ll try to help, but changes aren’t guaranteed.

4) Cancelling your booking (refunds)

Public (open group)
Free cancellation with 24+ hours’ notice via the self-service link in your confirmation.
Cancellation by email/phone/social is accepted but carries a 10% admin fee.
Less than 24 hours, late arrivals, and no-shows: no refund.

Private (bike/walking)
Free cancellation with 24+ hours’ written notice via our contact form.
Within 24 hours: no refund.
Rescheduling may be possible, subject to availability.

Guided vehicle & day trips (Taxi, Chauffeur, Driver-guide, Blue Badge guide add-on)
7+ days before start: full refund.
7 days–48 hours before start: 50% refund.
Under 48 hours: non-refundable.
Note: If booked as part of a Tailored & multi-day itinerary, those rules apply.

Food Market Tours
7+ days before start: refund minus a 30% deposit already spent to secure venues.
Under 7 days: non-refundable.

Tailored & multi-day
Payments: 30% deposit on itinerary confirmation; balance due 30 days before first service (invoice shows the schedule).
30+ days before first service: refund minus the 30% deposit and any non-recoverable ticket/entrance costs.
Under 30 days: non-refundable in principle; we’ll review case-by-case.
Refund timing: Approved refunds return to your original payment method. Banks can take 5–10 business days to show funds.

How to cancel or change
Public/open tours: use the “Manage My Booking” link in your confirmation.
All other bookings: use our contact form with your name, date, and request.
Requests are effective once acknowledged during UK business hours.

5) Late arrivals & no-shows

Tours start on time. We can’t extend or rerun a service for late arrivals. No-shows are non-refundable and not eligible for rescheduling.

6) Group size

For safety and quality, we cap group sizes per guide/vehicle. Large parties may be split across guides or vehicles unless a private service has been arranged.

7) Cancellations by us (weather, safety, operations)

If conditions are unsafe or we cannot run your tour (for example extreme weather, illness, road closures, minimum numbers), we’ll offer a new date/time, or a full refund. Safety comes first.

8) Equipment, safety & accessibility (general)

We brief you on safety and itinerary basics at check-in. Please follow your guide/driver’s instructions at all times. If we cannot safely accommodate a stated need (shared in advance), we’ll seek an alternative or a refund as reasonable. See the Mode Addenda for extra requirements.

9) Belongings

You’re responsible for your belongings at all times. We are not responsible for items that are lost, stolen, or weather-damaged. Depot storage (where offered) is for the duration of your tour only.

10) Behaviour & wellbeing

We may refuse service or end a tour (without refund) if anyone threatens, abuses, harasses, or endangers others; ignores guide/driver instructions or is intoxicated; or acts in a way that impacts safety or enjoyment.

11) Photos & filming

We sometimes take photos/video on tour. By joining, you agree we may use such images in our marketing, in any format, in perpetuity. Prefer not to be photographed? Tell your guide at check-in and we’ll accommodate. You’re welcome to take your own photos; we’re not liable for equipment damage (even if a guide takes the photo for you).

12) Vouchers & credit

Gift vouchers bought at full RRP are valid for 24 months; both the booking and tour date must fall within this period.
Up to two 6-month extensions may be requested, each with a 20% admin fee, if the voucher is still valid when you request.
Third-party vouchers follow the issuer’s terms and often become 100% non-refundable once a date is booked.
Voucher-company redemptions (for example Virgin Experience Days, Indytute): once redeemed and converted to a booking, the booking is final under the voucher issuer’s terms.
All vouchers are non-refundable but transferable; if we cancel, we can extend your voucher.

13) Complaints & feedback

Tell your guide on the day if anything isn’t right so we can fix it. More concerns? Use our contact form within 7 days. We aim to reply within 24 hours; complex cases may take longer. Compliments welcome.

14) Business customers (agents, OTAs, DMCs)

Unless we’ve agreed a credit account, bookings require payment in full; funds must clear before we issue vouchers/confirmations.
Credit accounts: payment within 15 days of invoice; late payment may remove discounts/credit.
Agent pricing: prices quoted to agents are exclusive of VAT; VAT is added as applicable.
Do not use our trademarks or imagery without written consent and brand approval.
You’re responsible for your clients’ conduct and for sharing these terms with them.
Prices are in GBP; overseas transactions must cover any exchange fees.

15) Liability & force majeure

Other than liability for death or personal injury caused by our negligence, we’re not liable for indirect loss or damage. Poor weather alone isn’t a reason to relocate or refund. If major, unforeseeable events (for example strikes, public safety incidents) disrupt your tour, we’ll offer a rebook or a credit (see Section 4 and Section 7).

16) Children & supervision

Anyone 17 and under must be accompanied by a responsible adult.

17) Law & jurisdiction

These terms are governed by the laws of England and Wales.

Mode addenda (specific rules)
A) Bike addendum

Rider competence: Riders must be competent cyclists with moderate fitness; pace is easy with frequent stops.
Max rider weight: 120kg / 264lbs.
Helmets: Provided; optional for adults in the UK. Under-18s require guardian approval for helmet use.
Kit fit: If we can’t safely fit a guest with suitable equipment (for example height/child seat/e-assist), we’ll try to swap equipment or date; if not possible and needs were shared in advance, we’ll refund that participant.
Route: May use roads, lanes, and shared paths; follow your guide’s road etiquette and the UK Highway Code.

B) Walking addendum

Footwear: Wear suitable shoes and weather-appropriate clothing.
Route: May include uneven surfaces, kerbs, stairs, and crossings.
Pace: Gentle to moderate with regular stops; tell your guide if you need adjustments.

C) Taxi addendum

Cancellation: 7+ days full refund; 7–48 hours 50% refund; under 48 hours non-refundable.
Changes: Possible 7+ days before start, subject to availability.
Vehicle & routing: Routes may change due to traffic/events/road closures.
Seat belts: Must be worn where fitted; follow the driver’s instructions.

D) Driver-guide day trips (off-the-shelf private day trips)

Cancellation: 7+ days full refund; 7–48 hours 50% refund; under 48 hours non-refundable.
Inclusions & tickets: Entry fees/timed tickets/meals not included unless stated; we can arrange tickets (supplier costs apply).
Pickup & drop-off: One London pickup/drop-off unless stated; extra stops may add time/cost.
On-site guiding: Some venues require accredited guides; a Blue Badge guide can be added (subject to cost/availability).

E) Chauffeur addendum (Airport Transfers & Hourly Service)

Airport transfers (fixed fee): Private point-to-point transfers between London and airports (or stations/cruise ports). Follows Guided vehicle & day trips cancellation window.
Hourly chauffeur (Mercedes, Bentley, Range Rover): Flexible service for casual touring. Commentary not guaranteed unless a Blue Badge guide is added. Extra hours, pickups, waiting, parking, and tolls may be chargeable. Follows Guided vehicle & day trips cancellation window unless part of a Tailored & multi-day itinerary.

F) Blue Badge guide addendum (add-on service)

Scope: Accredited guiding on foot or alongside vehicle services.
Cancellation: Follows Guided vehicle & day trips window: 7+ days full; 7–48 hours 50%; under 48 hours none.
If unavailable: We will substitute an equivalent guide or refund the guiding portion.

G) Food Market Tours addendum

Cancellation: 7+ days before = refund minus 30% deposit (used to secure venues).
Under 7 days: non-refundable.