For new direct bookings of our Stonehenge & Windsor Castle Private Tour, cancel with at least seven days’ notice before your scheduled pickup and we’ll refund the booking price minus the actual cost of admission tickets already purchased that cannot be recovered. We don’t retain a blanket 30% admin fee.
With less than seven days’ notice, the booking is normally non-refundable, subject to your statutory rights and any refund required because costs are recovered or the service is resold.
To cancel, reply to your booking confirmation email with your booking reference. Notice is measured from receipt of your request to the scheduled pickup time in London.
This policy applies to new direct bookings accepted under this version. Existing bookings are reviewed against the wording presented and agreed at the time; this policy does not retrospectively add deductions or replace that agreement. Bespoke, multi-day, and trade bookings have separate agreed policies.
If Tally Ho cancels your day, you will receive a full refund.
Need to change your date? Get in touch as soon as you can. We will always try to help, subject to availability and any difference in ticket costs.